Shipping policy
The delivery time depends on whether products are in stock at the moment. Our goal is to deliver your product within 3 working day. For certain models of products, the delivery time can be 1 to 25 working days.
You have the right to cancel your order 14 days after receipt without giving any reason. After cancellation you have 20 days to return your product (NOTE: Special orders cannot be returned). You will then be credited with the full order amount excluding shipping costs.
Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.
To exercise this right, please contact us at info@bioethanolfireplace.uk. We will then refund the order amount due within 1 - 2 days after registration of your return.
For more information, see our general terms and conditions.
All orders under 30 kilos are delivered to your home by DPD.