Privacy Policy

This policy explains what personal information we collect when you use bioethanolfireplace.uk, why we collect it, and the rights you have over it. We keep it short and in plain English.

Who is responsible for your data

The business responsible for your personal data (the data controller) is:

EPMC Cezary Zacharowski
ul. Struga 24, 95-100 Zgierz, Poland
Email: sales@bioethanolfireplace.uk

Our UK orders are handled by our team in the Netherlands.

What we collect

  • Order and contact details: your name, delivery and billing address, email, phone number and order history.
  • Payment information: handled securely by our payment providers. We do not see or store your full card details.
  • Messages: anything you send us by email, WhatsApp or our contact form.
  • Usage data: how you browse the site, collected through cookies and similar technologies (see our Cookie Policy).

Why we use it, and our legal basis

  • To process and deliver your order and provide after-sales support (to perform our contract with you).
  • To answer your questions and provide customer service (our legitimate interest in helping you).
  • To send marketing emails, only if you have asked us to (your consent, which you can withdraw at any time).
  • To improve our store, prevent fraud and keep the site secure (our legitimate interests).
  • To meet our legal and tax obligations (legal obligation).

Who we share it with

We never sell your data. We share it only with the partners who help us run the store, and only as far as needed, including:

  • Our ecommerce platform (Shopify), which hosts the site and processes orders.
  • Payment providers (such as Shopify Payments, PayPal, Apple Pay, Google Pay and Klarna where available).
  • Delivery and logistics partners who bring your order to your door.
  • Analytics and advertising providers (such as Google) and site-improvement tools, to understand and improve how the site is used.

International transfers

Some of these partners may process data outside your country. Where they do, we rely on appropriate safeguards recognised under UK and EU data protection law.

How long we keep it

We keep your information for as long as needed to provide our service and to meet legal, accounting and tax requirements, after which it is deleted or anonymised.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, to data portability, and to withdraw consent at any time. To exercise any of these, email sales@bioethanolfireplace.uk. You also have the right to complain to your data protection authority (in the UK, the Information Commissioner's Office at ico.org.uk).

Cookies

We use cookies and similar technologies. For details and how to manage them, see our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page.