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Frequently Asked Questions
How does a bio-ethanol fireplace work?
A bio-ethanol fireplace runs on liquid bio-ethanol, a sustainable fuel that burns cleanly without smoke, soot, or harmful gases. The liquid evaporates and ignites, producing real flames and warmth without the need for a chimney.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How long does a bio-ethanol fireplace burn?
Burn time depends on the burner capacity and flame setting. On average, 1 liter of bio-ethanol burns for about 3 to 5 hours. Larger burners may have longer burn times or higher heat output.
Is a bio-ethanol fireplace safe?
Yes, when used correctly. Bio-ethanol fireplaces are designed with safety features such as spill-proof burners and controlled combustion. It’s essential never to refill the burner while it is still hot or burning and to ensure proper ventilation in the room.
Get in Touch – We're Here to Help!
Do you have questions about our bio-ethanol fireplaces or want to design a custom-made fireplace? We’re happy to assist you! Whether you have specific requirements, need advice on the right model, or want more information about installation and safety—our team is here for you.